Lufthansa Systems Blog - "corona" tag
The pandemic is having a worldwide effect. Nearly every economy has to fight with the negative impacts. The aviation sector in particular is very badly affected by the crisis. Airlines get away from the traditional seasonal-based schedule planning to a more agile way. What does it mean for schedule and codeshare management?
Airlines and airports have to consider measures to minimize the transmission of COVID-19 between travelers, airport staff and crew members. These actions may increase the time passengers have to spend at the airport before they board a flight or while waiting for the connecting flight.
A few days ago while talking to a colleague, I realized that I feel old. He argued that “all crises are the same” and that it is possible to come up with a standard methodology to manage any type of crisis. So I took a breath and counted the airline industry crises that I experienced in my career as a network and schedule planner.
Maintaining a trusting relationship with customers particularly in times of extensive uncertainty, is a key driver of business success and airlines need to focus on the long-term and lifetime value of their customers by proving to them that they care.